Your Personal Information Protection at rm777

1. Introduction

This Privacy Policy is an official document that sets out how rm777 ("we", "our platform") collects, processes, stores and protects the personal information of individuals ("you", "user", "player") who use the website and services offered through the rm777 platform.

rm777 operates under international licensing and is fully committed to protecting the privacy of every player. By registering an account, using our services or simply browsing the rm777 platform, you agree to the terms stated in this Privacy Policy. We encourage you to read this document carefully before using our services.

If you have any questions about how we handle your personal information, please contact the rm777 customer support team, which operates 24/7.

2. Information We Collect

rm777 collects personal information in various ways depending on how you interact with our platform. The purpose of this collection is to provide services that are secure, controlled and in line with our licensing requirements.

2.1 Information Provided Directly

When you register an account or use our services, we may collect the following information:

• Full name as stated on your identity card (MyKad) or passport
• Date of birth for age verification purposes (21 years and above)
• An active email address
• Mobile phone number
• Residential address
• Payment method details used (Touch 'n Go eWallet, DuitNow, FPX, or crypto wallet)
• Copies of identity documents for Know Your Customer (KYC) compliance purposes

2.2 Automatically Collected Information

Our systems also automatically record technical information when you use the rm777 platform, including:

• IP address and general location data
• Type and version of web browser used
• Your device's operating system
• Browsing activity within the platform (pages visited, games played, session duration)
• Deposit and withdrawal transaction log data
• Cookie data and related tracking technologies

2.3 Information from Third-Party Sources

In certain circumstances, rm777 may receive information about you from the payment service providers we use, such as e-wallet platforms or FPX services, solely for the purpose of verifying and processing financial transactions.

3. Purpose of Information Use

Every piece of information rm777 collects has a clear and legitimate purpose. We do not use your data beyond the scope stated in this policy.

• Account Management: To enable registration, login and management of your rm777 player account.
• Transaction Processing: To process deposits and withdrawals through your preferred payment method, with a processing time of 5–30 minutes for withdrawals.
• Licensing and KYC Compliance: To fulfil identity and age verification requirements as set by our international licensing body.
• Platform Security: To detect and prevent fraudulent activity, multiple account use or any breach of the terms of service.
• Service Improvement: To analyse usage patterns in order to improve the quality of the platform, games and overall player experience.
• Service Communications: To send notifications related to your account, transactions, bonuses and relevant service updates.
• Customer Support: To enable our 24/7 support team to effectively assist with any enquiries or issues you encounter.
• Legal Compliance: To fulfil legal obligations, court orders or requests from legitimate authorities when required.

4. Sharing Information with Third Parties

rm777 does not sell or rent players' personal information to any third party. However, there are limited circumstances where information may be shared with certain parties, namely:

• Payment Service Providers: Transaction information required to process deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX or crypto wallets.
• Game Software Providers: Game session data that needs to be shared with game software providers solely to enable technical functions to operate.
• Licensing Authorities: Information required for compliance audits by our international licensing body.
• Law Enforcement Agencies: Only when required by a court order or official request from a legitimate authority.
• Anti-Fraud Services: Data required to verify identity and prevent fraudulent activity or money laundering.

Every third party involved in rm777 data processing is bound by strict confidentiality agreements and is only permitted to use that information for the stated purpose.

5. Data Security and Storage

rm777 continually invests in security infrastructure to ensure players' personal information is protected to the highest standard. The security measures we have in place include:

• 256-bit SSL encryption for all data transmission between your browser and our servers
• Password storage using secure hashing methods — rm777 does not store your password in plain text
• Strict internal access controls — only authorised staff are granted access to sensitive player information
• Continuous system monitoring to detect any suspicious activity
• Regular security audits by independent third parties
• A secure data backup system to ensure information resilience

Your personal information is retained for as long as necessary to fulfil the purpose of collection or as required by applicable licensing and legal requirements. Once that period ends, data will be securely deleted or anonymised.

6. Use of Cookies and Tracking Technologies

Cookies are small data files stored on your device when you visit a website. rm777 uses cookies for the following purposes:

• Session Cookies: To maintain your login status throughout an active session and to keep the platform functioning correctly.
• Preference Cookies: To save your settings and preferences such as language and display options.
• Analytics Cookies: Analyse platform usage patterns in aggregate for the continuous improvement of our services.
• Security Cookies: Help identify and prevent fraudulent activity and unauthorised access.

You can control or delete cookies through your web browser settings. Please note that disabling certain cookies may affect specific functions within the rm777 platform.

7. Your Rights as a User

As an rm777 player, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You have the right to request correction of any information that is inaccurate or out of date.
• Right of Erasure: In certain circumstances, you may request the deletion of your personal information, subject to our data retention obligations under licensing requirements.
• Right to Object: You may object to the processing of your information for direct marketing purposes at any time.
• Right to Restrict Processing: You may request that the processing of your information be restricted under certain specified circumstances.
• Right to Data Portability: You have the right to receive your personal information in a machine-readable format where applicable.

To exercise any of the above rights, please contact the rm777 support team via live chat within the platform or by email. We will process your request within a reasonable time frame in line with our operational requirements.

8. Protection of Underage Players

rm777 strictly prohibits individuals under the age of 21 from registering or using our platform. We enforce strict age verification procedures during the new account registration process.

Should we find that personal information of an underage player has been collected unintentionally, we will take immediate action to delete that information and close the relevant account. Any funds held in the account will be returned via the original payment method.

9. Links to Other Websites

The rm777 platform may contain references to third-party services such as payment providers. Please note that the rm777 privacy policy does not cover those third-party websites or services. We encourage you to read the respective privacy policies before providing your personal information to any other platform.

10. Changes to This Privacy Policy

rm777 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, licensing requirements, or applicable laws. Any material changes will be communicated to registered players by email or in-platform notification before they take effect.

The date of the most recent update will always be shown at the top of this policy. Continued use of the rm777 platform after the effective date of any changes means you accept the updated version of the Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, the rm777 customer support team is ready to assist you through:

• Live chat within the platform — available 24/7 in Bahasa Melayu and English
• E-mail: [email protected]

We are committed to responding to every privacy-related enquiry carefully and within a reasonable time frame.